Terms & Conditions of Use

Interpretation and Definitions

In these Terms and Conditions, the following words and expressions carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the bobawin website accessible at bobawin.app together with all services provided on it.
• "User" or "You" refers to any individual who registers, accesses or uses the bobawin platform.
• "Account" refers to a user account duly registered on the bobawin platform.
• "Balance" refers to the total funds held in a user's account at any given time.
• "Bonus" refers to free credits, deposit matches or any other incentive offered by bobawin subject to specific conditions.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before a withdrawal can be made.

Any reference to "bobawin" includes the platform's operating company, staff, agents and associated partners.

User Eligibility

Use of the bobawin platform is open to individuals who meet all of the following conditions cumulatively:

• Aged at least 21 years old on the date of account registration.
• Takes full responsibility for actions and decisions made while using the platform.
• Not subject to any legal restriction that prohibits participation in online gambling activities.
• Registers in their own name and not on behalf of a third party.

Users are fully responsible for ensuring that their use of the platform does not violate any laws or regulations applicable in their place of residence.

Account Registration and Management

Each user is only permitted to hold one active account on the bobawin platform. Registration of multiple accounts by the same individual is strictly prohibited and may result in termination of all related accounts.

During the registration process, users are required to provide accurate, complete and current information. bobawin reserves the right to request identity verification at any time including during the withdrawal process. Documents that may be requested include:

• A clear and valid copy of the identity card (MyKad).
• Proof of ownership of the e-wallet or bank account used for the deposit.
• Other supporting documents deemed necessary at bobawin's discretion.

Users are fully responsible for keeping their account password and login details confidential. bobawin will not be held responsible for any losses arising from unauthorised access due to the user's own negligence.

Deposits and Withdrawals

bobawin provides various payment methods for user convenience. All transactions must be carried out through an account registered in the user's own name.

Accepted Deposit and Withdrawal Methods:

• Touch 'n Go eWallet
• DuitNow
• Online Banking via FPX (including major banks)
• ShopeePay
• Cryptocurrency: USDT, BTC, ETH

The minimum deposit amount per transaction is RM30. For withdrawals, the minimum amount is RM50 per transaction. Withdrawal processing time typically takes between 15 minutes and 2 hours depending on the payment method chosen.

bobawin reserves the right to request additional verification before approving any withdrawal request. Any attempt to transfer funds through a third-party account or using methods not listed is prohibited and may result in the withdrawal being delayed or rejected.

Bonuses, Promotions and Wagering Requirements

bobawin offers various types of bonuses to users. All bonuses are subject to wagering requirements and specific terms set for each offer.

Welcome Bonus — First Deposit: bobawin offers a 150% bonus on the first deposit up to a maximum of RM1,500. The wagering requirement is 25x the bonus amount before any withdrawal from that bonus can be made.

Calculation examples:

• Deposit RM100 → Bonus RM150 → Account balance RM250 → Wagering requirement: RM150 × 25 = RM3,750
• Deposit RM2,200 → Bonus RM1,500 (maximum cap) → Account balance RM3,700 → Wagering requirement: RM1,500 × 25 = RM37,500

General bonus conditions:

• Each account is only eligible to receive one welcome bonus.
• Bonuses cannot be transferred, converted to cash or combined with other offers unless specifically stated.
• bobawin reserves the right to cancel or amend any promotional offer at any time without prior notice.
• Any attempt to abuse the bonus system will result in cancellation of the bonus and termination of the relevant account.

Game Rules and Integrity

The bobawin platform offers various game categories including slots, live casino, sports betting, fishing games and crash games. All games are operated using certified random number generators (RNG) or maintained by licensed software providers.

Users agree to:

• Play fairly and not use any software, tools or automation methods to gain an unfair advantage.
• Not exploit any technical errors, system weaknesses or vulnerabilities in games.
• Not cooperate with other users to manipulate game outcomes.

In the event of a technical disruption during a game session, bobawin will endeavour to resolve the issue accurately and fairly based on available system records. bobawin's decision in such matters is final.

User Conduct and Responsibilities

Users agree not to engage in any activity that could compromise the security, integrity or reputation of the bobawin platform, including:

• Registering or maintaining more than one account simultaneously.
• Using false information during registration or during the verification process.
• Transferring funds between accounts without bobawin's authorisation.
• Engaging in any form of money laundering or suspicious financial activity.
• Spreading misleading information or defaming bobawin through any platform.

Liability Limits and Disclaimer

The bobawin platform is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, bobawin makes no warranties, whether express or implied, regarding the platform or any services provided.

bobawin is not responsible for:

• Any losses arising from technical failures, internet connection disruptions or other interruptions beyond bobawin's control.
• Losses resulting from unauthorised access to a user's account due to the user's own negligence.
• Any game results that have been completed and confirmed by the system.
• Indirect, consequential or punitive losses even if bobawin has been informed of the possibility of such losses occurring.

Data Protection and Privacy

bobawin is committed to protecting users' personal data. All information collected during registration and use of the platform is managed in accordance with bobawin's Privacy Policy, which is accessible through this website.

Users agree that bobawin may use the information provided for the following purposes:

• Identity verification and compliance with applicable legal requirements.
• Processing financial transactions and managing user accounts.
• Providing customer support and resolving enquiries.
• Sending promotional information and platform-related updates (with the user's consent).

For more information on how bobawin manages your personal data, please refer to our Privacy Policy.

Account Suspension and Termination

bobawin reserves the right to suspend or terminate a user's account for the following reasons without prior notice:

• Breaching any provision of these Terms and Conditions.
• Providing false or misleading information during registration.
• Involvement in fraudulent activity, system manipulation or collusion.
• Suspicion that the account is being used for money laundering activities.
• The user is found to be below the stipulated minimum age.

Users may also request to close their own account at any time by contacting the bobawin support team. In the case of voluntary account termination, any remaining balance (subject to review) may be claimed through the designated process.

Applicable Law and Dispute Resolution

The bobawin platform operates under international licensing. Malaysian users are solely responsible for ensuring that their use of this platform is lawful under the local laws applicable to them.

Should any dispute arise regarding the use of the platform or claims relating to transactions, users are encouraged to contact the bobawin support team first for an amicable resolution. Our support team is available 24/7 via live chat and email in both Malay and English.

bobawin aims to resolve all disputes fairly, transparently and in a timely manner. If an internal resolution cannot be reached, both parties may refer to the dispute resolution mechanism stipulated by the licensing authority.

Contact Us

For any enquiries regarding these Terms and Conditions or any aspect of using the bobawin platform, users may contact our customer service team via:

• Live Chat: Available 24/7 directly through the bobawin platform in Malay and English.
• Email: [email protected]

The bobawin support team will endeavour to respond to all enquiries accurately and thoroughly in a timely manner.